As an industry body The Model Industry Union operates a code of professional standards, as part of these standards we have a duty of care to investigate any complaints received from the public, or another professional in reference to any of its current members. Our aim is always where possible to assist in achieving an amicable resolution between the two parties.

Furthermore, the Model Industry Union aims to fully investigate complaints received about non-members and where appropriate, work with the individuals concerned to resolve the issue.  Where complaints are received that are commercially fraudulent, all information shall be provided to the Office of Fair Trading.

We will investigate all the following categories (list not exclusive, other complaints may also be investigated should it be considered to meet the criteria of our standards):

    * Fraudulent offers and 'scams'
    * ID theft
    * Exploitation of models
    * Financial matters
    * Attitude and Aggressive behaviour


Example of complaints we would not investigate;

    * Dress / Make-up Issues
    * Charge or Hourly Rates
    * Missed Appointments
    * Drug / Drink Misuse (although may be covered under other areas above)

Who can be subject to a complaint?
We are unable to enforce findings of our investigations to anyone except our members.  However, we shall provide details to Office of Fair Trading for every investigation, even those that are non-members.  Complaints extend to the actions of members employees and sub-contractors.